Help
If the answer is not here, email help@heavenlyfinanceguides.com. A real person answers. We answer every email within one business day.
Signing in
I cannot remember my password
You do not need it. Go to the sign-in page, type your email, and press “Email me a link to sign in”. Clicking that link signs you in.
Google sign-in will not open
If you tapped the link inside Instagram or Facebook, their built-in browser blocks Google. Tap the three dots at the top of the screen and choose “Open in browser”, then try again. Or sign in with your email and password instead.
I have two accounts by mistake
Email help@heavenlyfinanceguides.com and we will merge them and make sure your membership is on the one you use.
Your membership
How do I cancel?
Go to My account and press “Cancel my plan”, then confirm on Stripe's page. That is two clicks. You keep reading until the end of the period you already paid for.
How do I change my card?
My account, then “Change my card”. Stripe handles the card details; we never see your card number.
What will I see on my statement?
HEAVENLYFINANCEGUIDES. If you see anything else, it is not us.
What does it cost, and when does it renew?
$19.99 a year or $2.99 a month, renewing automatically until you cancel. We email you before a yearly renewal.
Can I get a refund?
Yes. Email help@heavenlyfinanceguides.com within 30 days and we refund you, no questions asked.
Reading
The text is too small
Every guide has an A- and A+ button at the top. Press A+ as many times as you like. We remember your choice on every device you sign in on.
Can I print a guide?
Yes. Each guide has a “Print” button and a “Download the PDF” button. The printed version drops the menus and keeps the text large.
Where did I get to?
When you come back to a guide you were part way through, a bar at the top offers to take you back to where you stopped.
Staying safe
How do I know an email is really from you?
We only ever email from help@heavenlyfinanceguides.com, receipts@heavenlyfinanceguides.com, updates@heavenlyfinanceguides.com. Sign-in links and password resets come from noreply@notify.heavenlyfinanceguides.com. We will never ask you for a password, a Social Security number, a bank login, or a payment by gift card. If an email worries you, do not click anything in it: forward it to help@heavenlyfinanceguides.com and we will tell you whether it is ours.
Someone phoned claiming to be Heavenly Finance
It was not us. We never telephone members unless you have asked us to call you.
How do I delete everything you hold about me?
Go to My account and press “Delete my account”. It removes your account and everything in it, and cancels any membership.